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Support Center
Customer Protection
Return and Exchange Policy
Please read our strict guidelines regarding warranties, maintenance, and product exchanges. We aim to ensure a transparent and fair experience for all our customers.
Warranty
48-Hour Coverage
We provide a 48-hour operational warranty to cover any confirmed manufacturing defects.
Service
Free Maintenance
Maintenance services are provided free of charge (costs of spare parts are not included).
Timeline
7-Day Exchange
Eligible products can be exchanged within 7 days from the date of receipt.
Exclusion
Electrical Parts
Electrical components are completely exempt and not covered by warranty after leaving the store.
Key Exchange Conditions
Please review the following requirements before requesting an exchange.
01
Time Limits
Products can be exchanged within 7 days of receipt, or within 2 days of the invoice date.
02
Original Condition
To qualify, the product must be in its absolute original condition, fully unused, and unbenefited from.
03
Shipping Costs
The consumer is responsible for all shipping costs, including international shipping and carrier handoffs.
04
Store Inspection
The store holds the right to thoroughly inspect the product prior to approving the exchange.
Exceptions to Exchange
The consumer is not entitled to exchange a product if it was manufactured specifically at their request or according to custom specifications they provided. The only exception to this rule is if the custom product is defective or fails to conform to the initially agreed-upon specifications.
Defects, Errors & Compensation
In the event of manufacturing defects (covered under the 48-hour warranty) or store errors, the consumer will be fully compensated. This exchange policy operates without prejudice to the terms of the contractual and standard statutory warranties provided by law.